Privacy Policy

Our commitment to privacy

This privacy statement explains how Back Office Software Support Ltd t/a Boss (referred to as “we”, “us” or BOSS) collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please email us at

This statement was last updated April 2021.

Protecting your personal information

Your personal data is protected by General Data Protection Regulations (GDPR). You can find the details for the UK Information Commissioner at As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your online account, if applicable, is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password on the Website.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Personal information

We collect personal data about you when you only when you voluntarily submit it. We do not sell personally identifiable information about visitors to the site to third parties other than members of our dealer or partner network. 

When you access your course materials we collect information about how you use those materials. You may provide us with further personal data if you use one of our classroom sites, purchase services or software, or use one of our online skills tests.

We use cookies and other technologies to keep track of how you interact with our website and to target advertising. For further information about this please see our Use of Cookies Statement.

Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the services you request, customer feedback and for general statistics and research.

Depending on the preferences indicated by you:


  • We may use your personal data to contact you about developments and offers.
  • BOSS may disclose your personal data to your sponsor, if you are being sponsored by your employer or by a trade organisation or other group.
  • We may disclose your information to certain government agencies in connection with the funding of your course, if applicable.
  • We may disclose your information to certain third party suppliers in connection with the services you have purchased, for example to create an Account for you.


You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.

The information we collect during registration

When you register with us, you (or the person registering for you) must tell us:


  • Your full name.
  • Your email address.
  • Your telephone number.


If you are registering on behalf of an organisation we will also ask for:


  • Your Company’s  name and registered and/or trading details.
  • Your job title.


Following registration via the Website, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support our obligations to you. You do not have to provide this information, but if you do not, you may not get the most out of your learning.

The information we collect when you access Course Materials

We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience.

You may also provide personal data through:


  • Calls to our helplines.
  • Letters and e-mails.
  • Customer feedback forms.


We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

How we use the information we collect

We use your personal information:


  • To answer your queries or complaints.
  • To deliver our online services, for example any Courses that you have booked.
  • To provide Course Materials.
  • To carry out administration.
  • To seek your opinion of the Course and Website.
  • For general statistics and research.
  • For obtaining any relevant professional advice.
  • As may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.


We use your Company’s information:


  • To fulfil our Contract with you, for example create and maintain a Software Services Account.
  • To deliver our services.
  • To keep appropriate records of the goods and services you have purchased.


Paying for a Course online

When you pay for a Course online, you will be asked for:


  • Details of a credit or debit card.
  • An e-mail address.
  • A telephone number.


These details are collected by Stripe. They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. We will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, we will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to Stripe.

Requests for information

If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Keeping your personal data

We keep personal data:


  • For as long as is necessary to fulfil the purposes we collected it for.
  • As required by law.
  • To enforce or defend legal claims.


Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.



We use cookies and other technologies to keep track of how you interact with our website and to target advertising. Please see the BOSS Use of Cookies Statement for further information.

Your rights

You have the right to:


  • Ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please email us at
  • Challenge the accuracy of data held about you.  You can amend your details email us to request a change.
  • Take steps to prevent your personal data being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying why the processing has this effect and state what you require to do to avoid causing damage or distress.


How to contact us

To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please write to us at:

Back Office Software Support Ltd

Richmond House, Walkern Road

Stevenage, Hertfordshire


Or email: 

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